Core Guarantee
Global Star Hosting commits to 99.9% network uptime monthly. Customers meeting specific requirements can receive account credits when this threshold isn't met.
Eligibility Requirements
To claim SLA credits, customers must: maintain accounts in good standing, submit helpdesk tickets to billing, file requests within 5 days of reported downtime, and include the service interruption ticket number.
Credit Structure
Credits scale based on uptime performance: 99.90% — Guaranteed | 99.80% — 10% credit | 99.70% — 20% credit | 99.60% — 30% credit | 99.50% — 40% credit | 99.40% — 50% credit | 99.30% — 60% credit | 99.20% — 70% credit | 99.10% — 90% credit | 99.00% — 100% credit.
Exclusions
Global Star Hosting is not responsible for downtime related to: internal services (MySQL, Apache, PHP), scheduled maintenance, service interruptions from unpaid invoices or TOS violations, ISP/connection problems, customer-controlled outages, or Force Majeure events.
Policy Changes
Global Star Hosting reserves modification rights, with changes taking effect 5 days after publication.